FAQs2025-02-10T16:54:29-05:00

Frequently Asked Questions

Why do you recommend preceding an uninterruptible power supply (UPS) with a Zero Surge power quality filter?2024-11-06T10:41:21-05:00
A typical standby UPS lets through 400V or more of surge energy. Surge energy let-through of over 400V can cause damage to sensitive components. Preceding the UPS with a Zero Surge 2R Series product protects the UPS and its connected equipment from the surges that can wear down components over time causing premature failure as well as from catastrophic surges that cause immediate damage. The National Electric Code regulates against the daisy chaining of plugged in power devices.  By rule, any device with three or more receptacles is considered a “Relocatable Power Tap”.  You should not connect two or more Relocatable Power Taps into each other.  That is why we developed the 2R15W as it only has two receptacles.  It is allowed to plug the 2R15W into the wall outlet and plug the UPS into the 2R15W.  An alternative is to plug the UPS into a branch circuit that is protected by one of our Commercial or OEM products.  By code, it is not allowed to use our 6, 8, or 10 receptacle products with a UPS.
My old surge protector or my UPS is showing an “open ground”. Can I use Zero Surge?2024-11-06T10:17:35-05:00

Zero Surge technology does not rely on the ground line for protecting your computer.  It is safe for your electronics to use Zero Surge in a receptacle that is not grounded.  Grounding is a human (and pet) safety issue so you should consult with a licensed electrician to find out how to mitigate this safety issue.

How can I mount a plug in unit?2024-11-06T10:24:26-05:00

There are national rules about mounting surge protectors.  For safety, surge protectors with 3 or more receptacles can not be mounted in a way that prevents its removal by hand.  The thinking is that in an emergency, you can not remove the protector without looking around for a tool.  That is why we offer an optional shelf for these larger units.

A Zero Surge 2R falls outside of this rule, so you are allowed to mount it.  We offer an optional set of brackets.  There are four locations on a 2R that can be used to mount it.  Only 2 brackets are necessary to hold up the 2R (even under a ceiling).

Will using a 20 amp product give me increased protection over a 15 amp product?2024-11-06T10:23:06-05:00

Using a 20 amp product does not provide any extra surge protection.  Our surge protection works the same.  Choose a 20 amp plug-in product if you are protecting a larger piece of equipment that is drawing in excess of 15 amps.  (This is not a common application)

Our 20 amp plug-in products have a 20 amp plug which will not plug into the more common 15 amp wall receptacle.

It also will not make a sound system work better.  Contrary to popular belief, most sound systems (even the more expensive ones) draw under 15 amps and are perfectly fine with a 15 amp Zero Surge product.

The most common use for a 20 amp product is a rack system that could have dozens of components all drawing from one 20 amp receptacle.

Our FF models and OEM modules are sized for 20 amps and work in both 15 amp and 20 amp circuits.  Since these models are hardwired, we made it easy to only have one choice.

Is Zero Surge compatible with AFCI and GFCI protection?2024-11-06T10:19:10-05:00

Arc-Fault Circuit Interruption (AFCI)and Ground Fault Circuit Interruption (GFCI) products do not affect the function of Zero Surge products.  Zero Surge products do not interfere with the function of AFCI or GFCI products.  You can safely use all three products together.

Can I still use Zero Surge if I have a “whole building” or “panel” surge protector installed?2024-11-06T10:18:12-05:00

Yes, you can use Zero Surge in a building that has a “whole building” surge protector.  In most cases, the Zero Surge unit will do all the work to protect your electronics.  Whole building surge protectors are not good for protecting sensitive electronics because they do not respond to the more common lower voltage surges (<1000 volts) and do not work at all if the surge is based on an increase in amperage.

Does surge induced damage occur all at once or over a period of time?2024-11-06T10:15:39-05:00

Both ways, depending on the circumstances… A violent electrical storm can induce enough surge energy into power lines to destroy your computer in an instant, if left improperly protected. Smaller, internally generated surges can, over time, “wear out” delicate circuits, causing intermittent problems, and slowing down the operation of a system. Series Mode surge suppression technology, as designed by ZERO SURGE Inc., employs a surge reactor that serves as a power line filter, much like the oil filter in your car. The surge reactor filters out damaging energy, just as your oil filter removes impurities that can destroy your engine over time. The result with a good oil filter or a good power line filter is longer, trouble-free operation.

What type of equipment can be damaged by surges?2024-11-06T10:54:31-05:00

Any equipment with microprocessors would be considered sensitive and vulnerable to surge damage. Computers, standby uninterruptible power supplies (UPS), audio components, TVs, digital signage, laboratory equipment, controllers, medical devices, fire alarm and security systems are all examples.

How do cable, data, and telephone line surges differ from power line surges?2024-11-06T10:58:59-05:00

Unlike power line surges, neither cable, data, nor telephone line surges are generated inside the building. They are only externally generated so the best place to stop these types of surges is where they enter the building. Proper grounding at the service entrance by the service provider is key. Putting cable, data, and telephone line surge protection at the point of use is counterproductive as it provides a path inside and causes ground line contamination when it diverts the surge.

MOV based surge protectors that have data protection are there to protect your devices from the MOV itself as an MOV will send energy to the ground line.  The ground line is shared with communication lines.

Do surges occur when there’s a power outage or brownout?2024-11-06T10:55:29-05:00

Yes, surges occur during both events. Typical surge protectors must reach a fixed clamping level before they recognize the surge. Zero Surge’s wide voltage range dynamic filter in comparison, actively senses surges and operates over a range of 85V-175V, compatible with today’s fixed mode power supplies. This is especially beneficial during brownouts and when standby generators are used.

Do standby generators cause surges?2024-11-06T10:56:10-05:00

Standby generators often output variable power (a/k/a dirty power). This is where Zero Surge’s wide voltage range technology is particularly beneficial due to its capability to sense and filter surges over a range of 85V-175V.

Experts say that surge protectors can cause damage to motherboards and data cards, and scramble data sent to interconnected computers, printers and modems. How does this happen, and how can I avoid these problems?2024-11-06T10:42:10-05:00

There are basically two types of powerline surge technology, patented Series Mode and the older Shunt Mode (so-called hybrids are usually Shunt Mode). The Shunt Mode technology was developed over thirty years ago to protect standalone equipment, but this older technology is no longer suitable for modern sensitive interconnected equipment.

Shunt Mode protectors are still very common because this older technology is inexpensive to manufacture with high profit margins, and as long as people can be seduced by the low prices, these products will continue to be sold. They generally divert powerline surges to the safety ground wire, using circuits described as “All Three Modes of Protection”. The resulting surges diverted to the ground wire can exceed 1000 volts, exposing sensitive motherboards and data boards to surge disruption, degradation and damage.

This surge voltage on the ground wire varies along the length of the wire. When equipment such as modems, printers and other computers are interconnected, the interconnecting cable creates a “ground loop”. If the surge induced on the safety ground wire of one computer is 1000 volts and the surge induced on the safety ground wire at another location is 600 volts, then the difference of 400 volts is fed into the interconnecting cables causing the disruption, degradation, or damage.

While large surges will cause damage, small surges can result in data problems such as lock-ups, data errors, and “mysterious problems.” It is better to avoid Shunt Mode surge protectors that claim “All Three Modes of Suppression” than to try and live with the problems they cause when they divert surges to the ground wire.

Why can’t I have a longer cord (or use an extension cord)?2024-11-06T10:21:01-05:00

Any cord adds impedance to a circuit.  That impedance is a resistance that causes the cord to release energy in the form of heat.  The longer the cord, the more heat is released.  That is why the building code required electrical receptacles to be placed a certain maximum distances allowing for proper coverage.  In most rooms, the code requires receptacles spaces at maximum of 12 feet.  That is why most cords are 6 feet long.  Kitchens require receptacles at 6 feet spacing so that is why your toaster or coffee maker has a 3 foot cord.  If you need more receptacles or one closer to your devices, it is better to have an electrician add a receptacle.  Extension cords are only to be for temporary use and are not to be run between rooms, through windows, doors or walls.

Why are surges more of a problem in recent years?2024-11-06T11:03:31-05:00

Since the 1980s, most electronic devices are powered by switch mode power supplies as opposed to older linear power supplies.  Linear power supplies are less efficient but are not sensitive to changes in current.  Switch mode power supplies are more efficient but are more sensitive to changes in current.  MOV based surge protection cannot protection against surges in current so even when you think your surge protector is working, it may not stop the types of surges that damage today’s power supplies.

Additionally, more devices are made to consume less power, so their power supplies have become smaller.  A smaller power supply is less able to resist the damage from everyday surges.

If Shunt Mode “All three modes” suppressors can cause data problems, what should I look for in a power line surge suppressor?2024-08-14T12:51:58-04:00

Experts recommend the Series Mode type for modern computing systems, or any sensitive electronic system that may be interconnected with other electronic systems. A heavy duty surge reactor acts to deflect surges rather than diverting surges where they can do further harm.

The following list of specifications should be carefully examined and compared:

  1. Let-through voltage at maximum rated surge (not simply clamping level, which is the onset of clamping) using standard test pulses. (Let-through voltage is the amount of the surge voltage that is let-through to your protected equipment and should be as low as possible. 180 volts is the theoretical lower limit for 120 volt power lines).
  2. Service life for various surge levels (including maximum rated surge). A service life of 200 minimum worst-case surges is recommended for a five year life in high exposure locations.
  3. Filter response. (i.e. greater than 30 dB at 100 kHz.) The important frequency range for surges is 5 kHz to 500 kHz. Greater than 20 dB at 100 kHz is desirable.
  4. Safety Ground Wire contamination should be avoided if equipment is to be interconnected. Suppressors that claim “all three modes of protection” divert surges to the Safety Ground Wire and should not be used with interconnected equipment.
  5. Self-test or failure indication (not “protection working” indicators which are often little more than power applied indicators).
How large can power surges get?2024-11-06T11:05:50-05:00

According to industry standards, power surges inside a building can reach up to 6,000 Volts, and 3,000 amperes, and deliver up to 90 joules of energy.  90 Joules is not a lot of energy.  To put that in perspective, it would raise the temperature of a bottle of water about one degree F.  But since the surge energy is delivered in less than 100 microseconds, the amount of power exceeds 18,000,000 watts of power!

Can I plug your product into a GFCI or AFCI outlet?2024-08-14T12:07:26-04:00

Yes.  Zero Surge’s technology is compatible with GFCI or AFCI outlets.  When using our products in an ungrounded environment, we recommend replacing the receptacle with a GFCI, labeling it as ungrounded.  This adds a level of safety protection should there be a short in the connected equipment.

I have no power for my devices, what could be wrong?2024-11-06T10:52:42-05:00

All Zero Surge products have a light that indicates whether the product is receiving power.

If the light is out, check these items:

  • Is there a wall switch that is off?
  • Is the circuit breaker tripped at the panel?
  • If equipped, is the circuit breaker on the Zero Surge unit tripped?

If the issue is a tripped breaker (either ours or the panel), try to figure out why it tripped.  Add up the max input current for each device.  If it exceeds the rating of the breaker (either one), then you need to reduce the number of items plugged into this circuit.  Sometimes, more than one wall receptacle is wired to a single breaker.  If this does not solve the problem, then please contact us for further assistance.

Does Zero Surge offer a line Uninterruptible Power Supplies (UPS aka battery back-ups)?2024-11-08T10:23:42-05:00

There are a few reasons that Zero Surge does not currently offer a line of UPS.

  1. Zero Surge protection never wears out. All batteries have a finite lifespan.  Combining the two devices could mean having to dispose of a perfectly good surge protector.
  2. Zero Surge protection circuits are the same for a whole range of applications. Batteries used in UPS units come in different chemistries (lead and lithium so far) and they are sold in a large variety of battery capacities (normally sold by their VA rating).
  3. UPS units are extremely price competitive, and our smaller size would not allow the economics of competing in that market.

It makes more sense for you to select the right UPS for your specific needs and place a Zero Surge ahead of the UPS.  For example, say you have a need for a 650VA UPS today.  You use a Zero Surge 2R15W ahead of the UPS.  A year from now, you expand your system to add a couple more devices that need battery backup, so you purchase a 1000 VA UPS.  Since you are still under a total load of 15 amps, you would not need to purchase another Zero Surge unit.  This is the value of keeping a separate Zero Surge unit.

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