Last Updated May 26, 2026

No Return & Non-Cancellation Policy

At Zero Surge, every product is carefully tested and inspected prior to shipment to ensure the highest level of performance, safety, and reliability. Because we exclusively sell factory-new products, all sales are final.

Why We Do Not Accept Returns

Our products are electrical devices that must meet strict quality and safety standards. Once a product leaves our facility, any returned item would require:

• Complete electrical retesting
• Safety reinspection
• Cosmetic evaluation
• Repackaging and recertification as new inventory

These procedures are labor-intensive and cost prohibitive, and they prevent us from guaranteeing that a returned item meets the same standards as a factory-new product. For this reason, we do not accept returns or exchanges.

Orders Are Final

All orders placed through our website are non-cancelable and non-returnable once shipped.

We do not accept returns, exchanges, or refunds for:

• Buyer’s remorse
• Incorrect product selection
• Compatibility assumptions
• Shipping delays outside our control

Please review product specifications carefully before placing your order. Contact us with any questions/concerns prior to placing an order.

Damaged or Defective Products

If your order arrives damaged during shipping or you believe the product is defective upon arrival, you must contact us within 1 business day of delivery.

To request assistance, please provide:

• Your order number
• Photos of the packaging and product damage
• A description of the issue

Approved claims may qualify for repair, replacement, or refund at our sole discretion.

Failure to report shipping damage within the required timeframe constitutes acceptance of the product in good condition.

Warranty Coverage

Zero Surge products are backed by a limited manufacturer warranty covering defects in materials and workmanship under normal use conditions. Warranty service does not constitute a return or refund policy.

Unauthorized Returns

Packages returned without prior authorization may be refused and returned to sender at the customer’s expense.

Contact Information

For questions, warranty claims, or shipping damage reports, please contact:

Zero Surge Customer Support
info@zerosurge.com
Phone: 908-996-7700

Website:  https://zerosurge-com.3dcartstores.com/ and https://zerosurge.com/